Monday 16 July 2012

Rain makes customers grumpy


We are all getting fed up with it and none of us can do anything about it. The rain continues, ignoring the fact that our water table is full to the brim. Online feedback forum, Feefo, has recently revealed that the poor weather directly affects retailers in more ways than we think, with a greater amount of negative feedback being posted. Can there really be a link?

Feefo manages online feedback for all manner of UK retailers including Fat Face and The White Company, facilitating more than 1,000 reviews and ratings on a daily basis. From early June, the company noticed a significant uplift in the number of negative comments that their clients were receiving.

So confectionery retailers watch out! We are far more likely to take it out on the shops that we visit at the moment, as our spirits are dampened, not knowing whether summer is actually going to take place this year.

On the positive side of things, we know that confectionery has become a leading “pick me up” during the difficult economy and so perhaps it can reward your shoppers in the same way when the downpours show no sign of shifting? Perhaps you could actually turn it to your advantage, offering a special deal on every day that it rains? Downpour Deals! You heard it here first…